The same team approach to attendance management has proven to be highly successful for our clients. We focus on the significant evidence that being at work is healthy and we work with our clients to review policies to ensure that they enable immediate or early intervention for common work related health issues such as stress and musculo-skeletal disorders. Telephone triage processes are in place to ensure that issues can be resolved quickly and employees can fast track support services if appropriate. Emphasis is placed on what the employee can do and we ensure that all teams spend time familiarising themselves with the job roles and working environment so that any recommendations that are made practical and reasonable. Clients are assured of early access to appointments and fast turnaround of clear, concise, impartial reports, which balance the needs of the individual with the needs of the organisation and which are based on evidence, the facts, Occupational Health Law and the practitioner's clinical judgement. We are also able to closely monitor the reasons for referral and provide our clients with good quality management information which helps to identify trends or patterns of work related illness, drilled down by department if required.